Endoscope
Repair Service
for Olympus
Personally coordinated. Transparently managed.
Professionally repaired by specialised service partners.
MedicEngineering supports hospitals, medical practices and healthcare facilities with the brokerage and coordination of repair and service solutions for flexible Olympus endoscopes.
Endoscope out of service? We coordinate the next steps.
A defective endoscope means downtime, additional organisational effort and often an immediate need for action. MedicEngineering provides personal support, brokerage and coordination and connects you with a specialised endoscope service partner.
The service focuses on flexible endoscopes from Olympus. Technical diagnosis and repair are performed by the respective specialised service partner.
Endoscope Service Solutions
Repair Brokerage
Brokerage of repair and service solutions for flexible endoscopes through specialised technical partners.
Technical Diagnosis
Once received, the endoscope is technically inspected by the service partner. A detailed quotation is prepared based on the diagnosis.
Repair & Spare Parts
Following your approval, the specialised service partner carries out the repair using tested, compatible spare parts and quality-controlled processes.
Transport & Service Coordination
MedicEngineering coordinates communication, transport, status updates, quotation and repair approval.
Loan Equipment
Depending on availability and individual agreement, loan equipment may be available during the repair process.
A Clear Repair Process
Enquiry & Coordination
Send us the manufacturer, model, serial number, a short description of the fault and, if available, photographs. MedicEngineering coordinates the next steps and service process.
Technical Diagnosis & Quotation
After receipt, the service partner inspects the endoscope. A detailed repair quotation is prepared following diagnosis – within the documented service process usually within 48 hours.
Approval & Repair
Repair work begins only after your approval. MedicEngineering coordinates communication between you and the technical service partner.
Return & Documentation
Once completed, the endoscope and repair documentation are returned to you. MedicEngineering remains your central point of contact throughout the process.
Your Benefits
✓ One central point of contact for your enquiry and coordination
✓ Technical diagnosis by specialised and experienced service partners
✓ Transparent quotation before repair approval
✓ Coordination of transport, status updates and return
✓ Loan equipment subject to availability and agreement
Experience of Our Service Partner
For technical diagnosis and repair, MedicEngineering works with specialised partners including Alexander Dittmer / ENDOSCOPEPARTS. The following figures relate to the service partner's experience and quality management.
20+
Years of experience
400+
Customers
11,000+
Service orders processed
ISO 13485:2016
Quality management of the service partner
Clear Responsibilities. One Coordinated Process.
MedicEngineering
- Personal support and central coordination
- Collection and structuring of your service enquiry
- Organisation of transport and service handling
- Communication regarding status and quotation
- Coordination of repair approval
- Point of contact for follow-up questions
Technical Service Partner
- Technical inspection and diagnosis
- Preparation of the repair quotation
- Performance of the approved repair
- Use of suitable compatible spare parts
- Repair documentation
Endoscope Repair Service Switzerland
MedicEngineering coordinates endoscopy service solutions for Swiss medical practices and hospitals in cooperation with specialised partners.
Endoscopy Service at a Glance
Our service brochure provides a concise overview of the process, responsibilities and service workflow for medical practices and hospitals in Switzerland.
Download Service Brochure (German PDF)Reference
Dr. med. Omar Sultanie · Gastroenterology Practice Bülach
Reference for MedicEngineering's endoscopy service.
Frequently Asked Questions About Endoscope Repair
Which endoscopes can I submit for a service enquiry?
The service focuses on flexible endoscopes from Olympus and Pentax. Send us the manufacturer, model and serial number and we will check the available service option for your specific instrument.
What information is required for an initial enquiry?
Manufacturer, model, serial number, a short description of the fault and, where possible, photographs of the endoscope are generally sufficient for the initial enquiry.
Will I receive a quotation before the repair?
Yes. Following technical diagnosis, a repair quotation is prepared. The repair is performed only after your approval.
Is loan equipment available?
Loan equipment may be available depending on availability, instrument type and individual agreement.
Does MedicEngineering perform the repairs itself?
No. MedicEngineering primarily provides customer support, brokerage and coordination. Technical diagnosis and repair are carried out by specialised service partners.
Endoscope Defective or Service Required?
For an initial enquiry, simply send us the manufacturer, model, serial number and a short description of the fault.
Request a Repair →